UN Tourism and Germany’s AWE have released accessibility guidelines for tourism businesses. Published on the International Day of Persons with Disabilities, the guide outlines five practical steps:
- Build internal commitment
- Understand customer needs
- Assess current accessibility
- Plan smart improvements
- Communicate clearly about access
These actions help firms reach new markets, improve service, and boost reputation and profits. Up to a third of global travellers have specific access needs, making inclusion a business imperative.
So…:
What opportunities do you have to create inclusive experiences for people with disabilities?
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