Airports Council International (ACI) World, in partnership with Amadeus, unveiled the winners of the prestigious Airport Service Quality (ASQ) Awards, spotlighting airports that provide exceptional customer experiences, based on comprehensive surveys from nearly 600,000 travelers across more than 400 airports.
The awards identify top-performing airports across five key categories: cleanliness, staff service, convenient transport links, overall enjoyment, and easy airport journey.
This year, standout airports in each category include Casablanca Mohammed V International in Africa, Sultan Hasanuddin International in Asia-Pacific, Izmir Adnan Menderes in Europe, Guayaquil International in Latin America, Salalah Airport in the Middle East, and Greenville-Spartanburg International along with Gerald R. Ford International in North America, showcasing global commitment to enhancing the travel experience.
View the full list of winners here
In an era where passenger expectations are constantly evolving, these airports have demonstrated an unwavering dedication to prioritizing and innovating the customer journey. Their efforts are a testament to the aviation industry’s broader goals of achieving service excellence and maintaining high standards of passenger satisfaction.
Dive further in via the link at the bottom of this article.
So…:
Have you visited any of the mentioned airports, and what could you do differently to create even better experiences for your guests or customers?
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